n Hughes is now acknowledged as being one of the world’s leading authorities on Consumer Behaviour and the Customer Experience.
He is internationally renowned for helping some of the biggest brands in the world to understand the future of branding and the consumer connection, and was recently named one of the Top 50 CX Influencers globally.
Known as ‘The King of Customer Experience’, he has over 25 years’ experience as CEO of a CX consumer insight agency, blending his understanding of consumer & cyber psychology, digital anthropology, behavioural economics, and retail futurology to explore the needs of the new consumer and predict the changes to come.
Many Fortune 500 companies implement Ken’s advice on customer experience, the digital consumer connection, artificial intelligence, retail futurology, the Gen Alpha/Gen Z shopper, and the peer-to-peer economy. As an author, TED speaker, part-time university lecturer and actor, his performances are insightful and thought-provoking, infamous for their sheer energy, entertainment, and passion, not to mention his generous Irish wit.
As a behaviouralist and life strategist, he is also passionate about leadership, change, disruption, success, innovation, personal development, and motivation. He brings this to life in his work with high performance individuals, athletes, entertainers, and C-level executives all over the world.
Every year, Ken shares his thought-disrupting insights and passion with tens of thousands of delegates globally. He is one of the most popular keynote speakers booked on the international conference circuit relating to CX and the modern brand: consumer connection.
Regularly voted best speaker at any event where he is invited to perform, he believes in engaging and delighting event attendees at every opportunity.
